Hellcase is a very popular CS:GO case opening website that has been around for many years. According to some sources, the company runs its operations from Cyprus. Hellcase also has a very huge follower base and they are also pretty active on social media websites. In this comprehensive guide, we will discuss the various aspects of the service and we will see if it lives up to our expectations or not. Let’s get started.
Is Hellcase legit?
Hellcase has been around for more than 4 years and this period is long enough to know if the website is a scam or not. We read tons of reviews on the Steam community & Reddit and we didn’t find any reviews which question the legitimacy of the website. Our team also tested the website and we didn’t find anything wrong with the website. After reading a lot of reviews and our testing, we can say that Hellcase is a legit platform.
Do popular streamers recommend it?
Yes, the popular YouTuber “Juicy” who has more than 300,000 followers on YouTube has used the Hellcase in his videos. We also found many videos from other streamers as well who features Hellcase on their channels. Hellcase also has its own channel on YouTube and they have more than 500k followers on YouTube. Since popular streamers use the website, it is another proof that Hellcase is a legit platform.
Social media reach
Hellcase social media team is very active on social media platforms and they also have a huge following.
- 26.7K Followers on Instagram
- 550.5K Followers on Twitter
- 563K Subscribers on YouTube
- 379.4K Followers on Facebook
Hellcase has a very huge user base and they have followers from many countries around the world. It is another proof that Hellcase is a legit platform.
Hellcase only features the cases for the CS:GO & Dota 2. The official website doesn’t offer the exact number of cases in its inventory but it shows some stats. At the time of writing this guide, the company has the following stats.
- More than 1.6 Million Contracts Signed
- More than 7 Million Players
- More than 140 Million cases opened
- More than 10 million Upgrades
- More than 7 Million case battles
Which payment options does it have?
Hellcase doesn’t offer a wide range of payment options and the company uses the G2A Pay. G2A Pay is a popular payment gateway that supports more than 200+ global payment methods.
Is Hellcase safe to use?
Yes, Hellcase is a completely safe website. The official website has the Valid Padlock (SSL) which shows that all communication between your browser and the web-server is encrypted. It means that no one can snoop into your connection to know what you are using. Moreover, the website also uses Cloudflare protection against DDoS attacks. Considering these security measures, we can say that your payments should be safe and Hellcase is safe to use.
Hellcase comes with a very clear refund policy, which is that you won’t get any refunds. The company’s Terms of Service clearly states that “…By topping up an amount to your hellcase.com wallet, you accept that the credits received (labeled by the $-sign) are not worth real money and not subject to any refunds.”
Hellcase official website comes with a very colorful website and it does have the black theme which works well for the dark theme enthusiasts. The overall look of the website is good but the website does seem very crowded.
Reviews on the internet
Hellcase has an official presence on TrustPilot and they have more than 985 reviews on the platform. The company has an average rating of 4 stars which is considered good. Out of 985 reviews, 56% reviews are rated excellent, 9% are rated great, 4% are rated average, 4% are rated poor and 28% are rated bad. One of the Hellcase User, Ninad Mankar summed up his experience with the platform in the following words.
“One of the oldest and best site to open cases also their battle feature is pretty good but what makes them better is their withdrawal feature you can withdraw in whatever ways which suits you”
We also analyzed the negative reviews and the majority of the bad reviews pointed out the “Bad experience” with customer support. However, we understand that there can be problems and that’s one reason why there are negative reviews.
Best way to reach the customer support
The social media team of Hellcase is pretty active on social media platforms but it is not very responsive to sub-tweets or comments. The best thing you can do is to inbox them on their social media handles and they may respond to your query. You can also contact them by using the support icon on the bottom-right corner. In our research, we found that the customer support is not very responsive.
Best Hellcase Alternatives
There are many good alternatives to hellcase.com like:
Make sure to check them out too, because we included promo codes for them as well.
Hellcase is surely completely legit and safe to use platform. It’s definitely not a scam (just don’t write the URL in the wrong way). The company also has a huge following on social media platforms which shows that it is a trusted platform. If you are looking for a trusted CS:GO Case opening website then Hellcase is a very solid option for you.