The reason that that is tricky is that you can't refund a purchase. That's the policy of Hi-Rez studios. But, there might be hope yet. Hi-Rez might be willing to accept a ticket request. Here's how you can go about that.
How to Refund a Purchase in Smite
As we said before, you can't just refund a purchase like that, it isn't that simple. Hi-Rez doesn't employ a money-back-guaranteed policy, so you'll have to go through the long route of submitting a ticket. It's pretty simple to do that though. Firstly...
- Go to Hi-Rez Studios Site:
Once you're there, in the upper left corner you should see a "submit a ticket" button, right next to their name.
- Only once you've clicked on that button, can we move on to the next phase.
- Fill out all the Boxes Given:
Be as detailed as you can possibly be here. That's in your best interest if you want to get your money back.
- After you've done all that, simply submit the ticket, and the staff over at Hi-Rez Studios will take a look at your request. Speaking about that. You might also be curious about which cases will most likely warrant a refund - So let's take a look.
In Which Cases Will Hi-Rez Refund a Purchase?
You have to have a very good reason for submitting a refund request, so something like "I don't like what I got" is straight out of the question. But here are some actual situations that warrant more attention.
Someone made a purchase that you didn't authorize
Maybe you have a child and they bought a god or a skin without you being aware of it. In those cases, the support team might take your plea into consideration. But seeing as they have a "no-money-back" policy - it's highly unlikely.
If on the other hand someone has hacked your account and is making purchases through it, then yes, that is a more serious concern and will get Hi-Rez's attention.
It was an accidental purchase
Accidents can happen, although an accident like this is highly unlikely. Maybe you misclicked, or you were playing around and made a mistake. Regardless of what happened, accidental purchases might warrant a refund.
An error on the game's part
This one is highly unlikely as well. But, seeing as video games are just a form of software, bugs can happen. If it ever happens that the game has registered a god or a skin to your account that you weren't aware of, then notify Hi-Rez immediately.