How to Refund God or Skin Purchases in Smite (Easily)

You might have misscliked and purchased a god or skin you don't want and now you want to refund that god or skin? Well, that's a bit tricky.

Updated on Jan 16, 2024
Fact checked by Hristijan Pavlovski |
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How to Refund God or Skin Purchases in Smite (Easily)

The reason that that is tricky is that you can't refund a purchase. That's the policy of Hi-Rez studios. But, there might be hope yet. Hi-Rez might be willing to accept a ticket request. Here's how you can go about that.

How to Refund a Purchase in Smite

As we said before, you can't just refund a purchase like that, it isn't that simple. Hi-Rez doesn't employ a money-back-guaranteed policy, so you'll have to go through the long route of submitting a ticket. It's pretty simple to do that though. Firstly...

  1. Go to Hi-Rez Studios Site:
    Once you're there, in the upper left corner you should see a "submit a ticket" button, right next to their name.

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  1. Only once you've clicked on that button, can we move on to the next phase.
  2. Fill out all the Boxes Given:
    Be as detailed as you can possibly be here. That's in your best interest if you want to get your money back.

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  1. After you've done all that, simply submit the ticket, and the staff over at Hi-Rez Studios will take a look at your request. Speaking about that. You might also be curious about which cases will most likely warrant a refund - So let's take a look.

In Which Cases Will Hi-Rez Refund a Purchase? 

You have to have a very good reason for submitting a refund request, so something like "I don't like what I got" is straight out of the question. But here are some actual situations that warrant more attention.

Someone made a purchase that you didn't authorize

Maybe you have a child and they bought a god or a skin without you being aware of it. In those cases, the support team might take your plea into consideration. But seeing as they have a "no-money-back" policy - it's highly unlikely. 

If on the other hand someone has hacked your account and is making purchases through it, then yes, that is a more serious concern and will get Hi-Rez's attention.

It was an accidental purchase

Accidents can happen, although an accident like this is highly unlikely. Maybe you misclicked, or you were playing around and made a mistake. Regardless of what happened, accidental purchases might warrant a refund. 

An error on the game's part

This one is highly unlikely as well. But, seeing as video games are just a form of software, bugs can happen. If it ever happens that the game has registered a god or a skin to your account that you weren't aware of, then notify Hi-Rez immediately. 

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