How to Unban Your Genshin Impact Account? [Solved]

There is a way for you to get your account unbanned in Genhsin Impact. Let's see how!

Updated on Aug 19, 2023
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How to Unban Your Genshin Impact Account? [Solved]

Genshin Impact is a gacha-based game where players spend in-game currency. To prevent this from happening, Genshin Impact has an anti-cheat program installed to prevent players from rigging their gacha system.


However, one day, when you launch Genshin Impact, you receive a message that states that your Genshin Impact account has been banned for a specific reason.

If such a scenario occurs and you were a completely innocent Genshin Impact player playing the game fairly and find your account banned, there is a way for you to get your account unbanned. Let's take a look at how you can do so.

How to Get Unbanned From Genshin Impact

The only way for you to get your Genshin Impact unbanned is by contacting Genshin Impact's customer service. The Genshin Impact team are the only people who can unban accounts, so be wary of other sites that claim they can unban your account!


If you believe you have been wrongfully banned, follow these steps to retrieve your precious account.

  1. Launch your browser and log in to the email that you use to register for Genshin Impact.
  2. Start preparing an email to be sent to [email protected], with a clear subject line such as "Ban Appeal". In the body of the email, elaborate in detail about your situation - make sure your explanation proves that you are innocent!
  3. Once you feel that the email is ready, send the email and wait for their email reply.

Since Genshin Impact is a very popular game, it may take a while for them to react to your request as they receive a lot of mail too. The developers may take the following actions afterward:

  • Unban account
  • Account ban unlifted (permanent ban)

How Can You Get Banned From Genshin Impact?

Genshin Impact has stated all its rules and restrictions in the Terms of Use. However, many players got their Genshin Impact account banned with these allegations.


Genshin Impact's anti-cheat program detects cheating in a few ways, regardless of whether it actively affects Genshin Impact itself.

Third-party software is software that is developed by a different company that created your computer's operating system. So if you have a Microsoft computer, any software not created by Microsoft is considered third-party software.


Bannable third-party software come in very many different kinds, such as:

  • Memory Scanners, Debuggers, Injector, and other software or tools that can inject files into the game (applying cheating programs)
  • Macro Software (automation of in-game commands to abuse in-game rewards)
  • Software used to unpack, modify, or unzip files
  • Software that has any relation to bots

If you may have any of these third-party software installed on your computer or mobile devices, Genshin Impact's anti-cheat programs may detect it as you cheating, therefore resulting in your Genshin account being banned.


To prevent this from happening, make sure that your PC or mobile device does not contain any of the mentioned third-party software. If you share your playing platform with your sibling or friend, ask them to ensure that the device is safe for you to log in to your Genshin Impact account.

Remember that aside from the gameplay provided by Genshin Impact, there are no free primogems or free Genesis Crystals. Everything has its consequences.

Unapproved Payment Methods for Genshin Impact Accounts

Genshin Impact does not recognize unapproved payment methods for any in-game purchases. If you have bought in-game currency from an unapproved seller, this may be a reason why your account is banned.

The reason why Genshin Impact does this is simple - they do not receive any of the profits made through unrecognized sellers.

In some cases, players have reported that the primogems balance in their account became negative. Although this should be impossible, this is a way Genshin Impact punishes players that do not legally obtain their primogems.


To make sure that you do not get banned for this reason, only purchase Genesis Crystals and the likes from Genshin Impact's Official Top Up Centre ( or the in-game shop. Also, you can check out how to safely purchase Genshin Impact goodies with gift cards!

Unacceptable Player Behaviour

Genshin Impact has its multiplayer game mode, where you have the opportunity to interact with other people.

However, if you have displayed any form of inappropriate behavior, coarse language, harassment, or general negativity towards other players, Genshin Impact may detect it and give your Genshin Impact account a ban.


Games should be a safe place where everybody regardless of their background should be able to play without feeling uncomfortable! If you have said some evil things in the past, be it in text or voice chat, perhaps this may be a good time to reflect on yourself.

Fortunately, Genshin Impact provides compensation for those players who are affected by the false banning. The compensation should be able to make up for the lost days you did not play Genshin Impact.

For a complete understanding of how to get unbanned and what gets you banned, visit their official Genshin Impact website.

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